November 21, 2013
HOUSTON, Nov. 21, 2013 /PRNewswire/ -- BBVA Compass won the 2013 Best in Mobile Functionality Award in Javelin Strategy & Research's sixth annual Mobile Banking Financial Institution Scorecard, which was released Thursday.
The recognition is the latest endorsement of the bank's mobile banking offerings as one of the most comprehensive available today. Earlier this year, American Banker listed the bank's app among the top 10 in the market based on its features, design and ease of use.
"This award speaks to the ease and simplicity that we strive to bring our customers, allowing them to do business with us anywhere, anytime," said BBVA Compass Chairman and CEO Manolo Sanchez. "It represents our significant momentum in the mobile space and underscores the premium we put on innovation across our bank."
Javelin's scorecard compares the top 25 U.S. retail financial institutions across six critical areas: mobile banking functionality, mobile banking accessibility, mobile banking tablet ratings, mobile banking smartphone ratings, text banking and alert platforms. The independent research firm lauded BBVA Compass for its wide range of features in money movement and advanced capability categories, such as mobile photo bill pay, adding bill-pay payees, and the ability to enroll in mobile banking using only a mobile device.
"Mobile banking services continue to be a hotly contested service to attract customers," said Mary Monahan, executive vice president and research director of mobile at Javelin Strategy & Research. "Only 4 percent of all financial institutions Javelin interviewed were offering the ability to enroll in mobile banking using a mobile device. BBVA Compass saw a missed opportunity and began to offer this feature to meet consumers' increasing expectations of an omnichannel approach."
Alex Carriles, director of Self-Service Channels for BBVA Compass, said the bank expects similar recognition from industry experts and customers in 2014 as it nears completion on a variety of mobile solutions, including electronic payments, international wire transfers and CD openings. "We are creating a sophisticated platform of comprehensive digital banking solutions," Carriles said.
Javelin's study showed strong growth in mobile banking adoption in 2013 as financial institutions bolstered their offerings and consumers continued to migrate to digital channels. A copy of Javelin's complete Mobile Banking Scorecard can be found at http://www.javelinstrategy.com/brochure/302.
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About Javelin Strategy & Research
The Javelin Scorecard Award designations are determined entirely by the results of the interviews, website research, and consumer app ratings described in the study and do not represent opinions or endorsements by Javelin Strategy & Research or its staff.
About BBVA Group
BBVA Compass is a subsidiary of BBVA Compass Bancshares Inc., a wholly owned subsidiary of BBVA (NYSE: BBVA) (MAD: BBVA). BBVA is a customer-centric global financial services group founded in 1857. The Group has a solid position in Spain, is the largest financial institution in Mexico and has leading franchises in South America and the Sunbelt region of the United States. Its diversified business is geared toward high-growth markets and relies on technology as a key sustainable competitive advantage. Corporate responsibility is at the core of its business model. BBVA fosters financial education and inclusion, and supports scientific research and culture. It operates with the highest integrity, a long-term vision and applies best practices. The Group is present in the main sustainability indexes. More information about the BBVA Group can be found at www.bbva.com.
About BBVA Compass
BBVA Compass is a Sunbelt-based financial institution that operates 687 branches, including 351 in Texas, 90 in Alabama, 78 in Arizona, 64 in California, 45 in Florida, 38 in Colorado and 21 in New Mexico. BBVA Compass ranks among the top 25 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama (2nd), Texas (4th) and Arizona (5th). BBVA Compass has been recognized as one of the leading small business lenders by the Small Business Administration and was recently awarded the 2013 Celent Model Bank Award for its new core banking platform. Additional information about BBVA Compass can be found at www.bbvacompass.com.
BBVA Compass is a trade name of Compass Bank, member FDIC.
SOURCE BBVA Compass
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