Middle market businesses recognize BBVA Compass for customer service excellence in cash management

- BBVA Compass earns spot on Greenwich Associates' latest Excellence Awards list

May 18, 2017

HOUSTON, May 18, 2017 /PRNewswire/ -- Out of the 600 national banks evaluated by research-based financial consulting firm, Greenwich Associates, BBVA Compass has earned its spot as a customer service leader in cash management among the 37 institutions recognized by midsize businesses for excellence in middle market banking.

BBVA Compass corporate logo (PRNewsFoto/BBVA Compass)

Greenwich Associates conducted nearly 15,000 interviews with midsize businesses throughout the nation with annual sales between $10 and $500 million to conclude its latest Excellence Awards list, which covers a range of qualitative categories — BBVA Compass is a represented national winner for customer service in cash management.

Lynne Herndon, BBVA Compass commercial banking segment executive, noted that the bank's recent win for mid-market customer service is marketplace confirmation that the bank is nurturing purposeful relationships with companies and helping them capitalize on their potential.

"BBVA Compass is driven by client relationships, and its placing on the Greenwich Excellence Awards list is a direct nod from clients that the bank's commercial teams are leading the charts in customer service," said Herndon. "Our commercial teams are looking beyond lending-only solutions and deepening relationships with middle market businesses to ensure their managing and improving their assets to have a bright future."

For cash management, BBVA Compass offers services that can help midsize businesses optimize and improve the flow of their working capital. In addition, the bank offers financing options with industry sector expertise to help middle market companies further expand their business opportunities.

The bank follows up on its relationship banking status with support from BBVA Compass Business Relationship Services, a customer support solution which gives business clients the option to interact and receive assistance from a team averaging 19 years of banking experience.

BBVA Compass has also digitally committed itself to customer service with Compass e-Access, an online treasury management portal which offers authorized business clients the mobile capability to receive account notifications and manage their company's financial activities.

Herndon pointed out that the bank is winning in customer service within all business segments, which include small enterprises. The bank was also listed regionally in 2013 and nationally in 2015 by Greenwich Associates for excellence in its relationship manager capabilities for small business banking.

"No matter the given size of a business, BBVA Compass is an engaged bank of people helping people," said Herndon. "We are a trusted financial advisor for start-ups, midsize companies and large corporations and offer best in class service to help them spark strategic growth."

To learn more about BBVA Compass, visit: www.bbvacompass.com

For more information about BBVA Compass' commercial banking services, click here.

For more news visit: www.bbva.com and newsroom.bbvacompass.com 

About BBVA Group
BBVA (NYSE: BBVA) (MAD: BBVA) is a customer-centric global financial services group founded in 1857. The Group is the largest financial institution in Spain and Mexico and it has leading franchises in South America and the Sunbelt Region of the United States; and it is also the leading shareholder in Garanti, Turkey's biggest bank for market capitalization. Its diversified business is focused on high-growth markets and it relies on technology as a key sustainable competitive advantage. Corporate responsibility is at the core of its business model. BBVA fosters financial education and inclusion, and supports scientific research and culture. It operates with the highest integrity, a long-term vision and applies the best practices. More information about BBVA Group can be found at bbva.com.

About BBVA Compass
BBVA Compass is a Sunbelt-based financial institution that operates 657 branches, including 342 in Texas, 89 in Alabama, 63 in Arizona, 61 in California, 45 in Florida, 38 in Colorado and 19 in New Mexico. BBVA Compass ranks among the top 25 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama (2nd), Texas (4th) and Arizona (5th). BBVA Compass has been recognized as one of the leading small business lenders by the Small Business Administration (SBA) and ranked 5th nationally in the total number of SBA loans originated in fiscal year 2016. Additional information about BBVA Compass can be found at www.bbvacompass.com. For more BBVA Compass news, follow @BBVACompassNews on Twitter or visit newsroom.bbvacompass.com.

 

BBVA Compass has earned its spot on Greenwich Associates' Excellence Awards list as a customer service leader in cash management within middle market banking.

SOURCE BBVA Compass

For further information: Tristan Grimble, External Communications, Tel. 832.544.2531, tristan.grimble@bbva.com


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